Terms of Service

1. Store operator and eligibility

myfavoritegift is an independently operated online store. Its monitored contact channels, mailing address, service area, and store activity are provided on the About and Contact pages.

The store serves customers requesting delivery to eligible addresses in the United States only. You must be at least 18 years old and able to enter a binding purchase contract. You must provide an accurate recipient phone number, state, ZIP code, and serviceable street address. If you order for another recipient, you confirm that you may provide their details and that an adult recipient can accept and pay for the delivery.

2. Product information

myfavoritegift sells custom picture frames only. Each listing states the material, available sizes, display method, included components, customization options, and expected production time.

• Natural wood varies in grain, tone, knots, and small surface characteristics. These are not defects where they fall within the reasonable appearance of the material.
• Screen color, image previews, and generated product references cannot guarantee an exact physical color match.
• Measurements are nominal. Minor production tolerances that do not affect display or fit are acceptable.
• Low-glare glazing reduces reflection but is not reflection-free, UV-proof, unbreakable, or suitable for outdoor use.
• Wall fittings must be selected and installed for the wall substrate and finished weight. Installation is the customer’s responsibility unless a separate installation service is expressly agreed.

3. Request, review, and order acceptance

Submitting the checkout form is a request for a custom-frame order; it is not automatic acceptance. We review material availability, the US street address and ZIP code, image suitability, content permissions, requested configuration, and cash-on-delivery carrier coverage.

An order is accepted only when we send an explicit confirmation after review. We may reject or ask to change a request if information is incomplete, a photograph is unsuitable, content appears unlawful or unauthorized, a material is unavailable, the address is outside our US service area, cash-on-delivery service cannot be arranged, pricing contains an obvious error, or there is a reasonable fraud or safety concern. A rejected request creates no payment obligation.

4. Digital proof and production approval

Before production, we send a digital proof showing the proposed crop, orientation, mat opening, and engraving layout. The listed price includes one reasonable revision to crop or text unless the product page states otherwise.

You must carefully check names, dates, spelling, punctuation, image crop, orientation, mat color, frame size, and delivery details. Your approval authorizes production and locks the approved design. A screen proof is an arrangement guide and cannot reproduce every physical color or material characteristic.

5. Photographs, artwork, and customer instructions

You retain ownership of your eligible content. You grant the operator a limited, non-exclusive permission to receive, review, crop, resize, print, communicate, and otherwise process it only as needed to prepare the proof, make the frame, deliver it, resolve support, and comply with law.

You confirm that you own the submitted material or have permission to reproduce it and that any identifiable person has been treated in accordance with applicable privacy and publicity rules. You must not submit:

• Third-party logos, protected characters, branded artwork, distinctive trade dress, or content intended to imitate or imply affiliation with another business.
• Professional photographs, artwork, or other creative material without a valid reproduction license.
• Hateful, exploitative, explicit, fraudulent, threatening, unlawful, or privacy-invasive content.
• Malware, corrupted files, or sensitive information unrelated to a picture-frame order.

We may request evidence of permission and may reject a request at our reasonable discretion. You are responsible for claims caused by material you were not entitled to submit, except to the extent the operator independently caused the violation.

6. Prices, sales tax, and cash on delivery

All prices are displayed in US dollars. The product price includes the selected frame and the standard customization listed on its product page. Size upgrades and optional engraving are shown before the order request is submitted. Standard US delivery is $12 and is free for orders of $180 or more. Any additional charge for Alaska, Hawaii, an oversized parcel, or a carrier-designated extended service area must be disclosed and accepted before production.

The only payment method is cash on delivery through an eligible US domestic carrier. Nothing is charged online when the request is submitted or when the proof is approved. Before production, the confirmation states the merchandise total, shipping charge, applicable state or local sales tax, final amount due, and the forms of payment the carrier can accept. Never send an online deposit or disclose a card PIN, banking password, or one-time verification code.

Sales tax is collected where myfavoritegift is legally required to collect it and is calculated from the accepted US delivery address. Only charges shown in the accepted order confirmation are due at delivery.

7. Production and US delivery

Typical stages are 1–2 business days for review and proof, 6–10 business days for production after approval, and 2–7 business days for standard US delivery after dispatch. We state a shipment time in the order confirmation only when we have a reasonable basis for it.

If we cannot ship within the stated time, we will send a delay notice with a revised date and give you the choice to accept the delay or cancel the unshipped order without charge. Weather, holidays, address problems, carrier disruption, or other events outside reasonable control may affect transit after dispatch, and we will provide available tracking and practical assistance.

You must provide a complete serviceable US street address and ensure that an adult is available to receive and pay for the order. Post office boxes, APO/FPO/DPO addresses, US territories, and addresses without supported cash-on-delivery coverage are not currently eligible. Costs caused by an incorrect address, repeated absence, or unjustified refusal may be considered before another order is accepted, to the extent permitted by law; no undisclosed fee will be added to an already accepted order.

8. Inspection, defects, and after-sales support

Inspect the outer package and item count at delivery where the courier permits. Photograph serious external damage before opening or refusing the parcel. Acceptance of delivery does not remove rights for a hidden manufacturing defect or an item that differs materially from the approved proof.

Notify us within 7 calendar days of delivery for damage, incorrect production, missing components, or material non-conformity. The standalone Returns Policy explains evidence, remedies, shipping responsibility, and refund timing.

9. Cancellation and changes

A request may be cancelled without charge before proof approval and production. After approval, personalization and material cutting may make cancellation or change-of-mind return unavailable. This restriction does not limit rights for defects, misdescription, incorrect production, or any mandatory consumer right.

10. Acceptable website use and intellectual property

The myfavoritegift name, original website text, layouts, frame designs, graphics, and photographs are protected to the extent allowed by law. You may browse and use the site for personal purchasing purposes. You may not scrape, reproduce, misrepresent, resell, interfere with, attack, or create a misleading copy of the website or its content.

Do not attempt unauthorized access, submit malicious code, impersonate another person, interfere with checkout, misuse contact forms, or use the site for unlawful activity. We may block abusive access and preserve evidence where necessary.

11. Responsibility and limitations

We are responsible for direct loss that is a reasonably foreseeable result of our breach or negligence. Nothing in these terms excludes or limits liability that cannot legally be excluded, including applicable liability for fraud, deliberate misconduct, personal injury caused by negligence, or mandatory consumer guarantees.

To the extent law permits, we are not responsible for loss caused by inaccurate customer instructions, unauthorized submitted material, unsuitable wall installation, continued exposure to sunlight or moisture contrary to care instructions, or events outside reasonable control. Business customers must discuss any special commercial use or unusually valuable original material in writing before ordering.

12. Changes, governing law, and contact

We may update these terms for legal, security, or service changes. The version accepted for an existing order will continue to govern that order unless law requires otherwise or you agree to a change.

Disputes should first be raised with customer service so we can try to resolve them. These terms are governed by the laws of the State of California and applicable United States federal law, without removing any non-waivable consumer protection or lawful forum available to a customer in another US state.

Contact: [email protected] · 444 Alaska Avenue, Suite #BER827, Torrance, CA 90503, USA · myfavoritegift.com.